Mail-In Device Repair
Professional device repair, even when you are not located in New York City. Send your eligible phone, tablet, laptop, computer, or gaming device to Repair Babe for diagnostics, repair, testing, and secure return shipping.
How Mail-In Repair Works
Please complete the repair request before shipping your device. Repair Babe will review your information and confirm that the repair is eligible for mail-in service.
Submit Your Request
Complete the mail-in repair form with your contact information, device model, issue description, and photos when applicable.
Receive Instructions
We will review your request and send your repair ticket number, shipping address, packing instructions, and diagnostic payment link.
Ship Your Device
Package the device securely and use a trackable, insured shipping service. Do not ship your device before receiving confirmation.
Diagnostic and Quote
Once your device arrives, its condition will be documented and a diagnostic will be performed. You will receive a repair quote before additional work begins.
Repair and Testing
After approval, the repair is completed and the device is tested for basic functionality and quality control.
Return Shipping
After the remaining balance is paid, your device will be securely packaged and returned with tracking information and warranty details.
Devices We May Accept
Mail-in eligibility depends on the device, reported issue, parts availability, shipping safety, and the type of service required.
Commonly Accepted Devices
- Apple iPhones
- Samsung and Android phones
- iPads and tablets
- MacBooks and Windows laptops
- Desktop computers
- Gaming consoles
- Select headphones and electronic accessories
Common Repair Services
- Screen and glass replacement
- Battery replacement
- Charging and power issues
- Keyboard, housing, and hinge repair
- Software troubleshooting
- Performance diagnostics
- Board-level evaluation
Diagnostic Fee and Repair Approval
$25 Diagnostic Fee
A $25 non-refundable diagnostic fee is required for mail-in repairs. The diagnostic fee is applied toward the approved repair.
No Repair Without Approval
No additional repair work will be completed without your approval. If the repair is declined, the diagnostic fee remains non-refundable and the customer is responsible for return shipping.
How to Prepare Your Device
Proper preparation helps protect your data, your device, and the repair process.
Before Shipping
- Back up all important data.
- Remove your SIM card and memory card.
- Disable Find My iPhone or similar security locks when requested.
- Remove cases, covers, and accessories unless requested.
- Photograph the device from all sides before packing.
- Include your repair ticket number inside the package.
- Include your name, phone number, and email address.
Safe Packing Instructions
- Use a sturdy shipping box.
- Wrap the device with protective padding.
- Protect all corners, sides, and screens.
- Do not ship a loose device inside an envelope.
- The device should not move when the box is gently shaken.
- Use a trackable and insured shipping service.
- Keep your shipping receipt and tracking information.
Important Mail-In Repair Policies
Please review these policies before sending your device.
Shipping Responsibility
Customers are responsible for securely packaging and shipping their devices to Repair Babe. Repair Babe is not responsible for devices that are lost, stolen, delayed, or damaged before they are received and documented at our location.
Data Responsibility
Customers are responsible for backing up all important data before shipping a device. Repair Babe cannot guarantee the preservation of data during diagnostics, software service, hardware failure, or repair.
Device Access
Repair Babe will only access the device as reasonably necessary to diagnose, repair, and test the reported issue. A passcode may be requested when functionality testing requires access.
Declined Repairs
If the repair is declined, the customer remains responsible for the diagnostic fee and return shipping costs.
Return Shipping
Return shipping, insurance, and related shipping charges will be added to the final invoice unless otherwise agreed upon in writing.
Unclaimed Devices
Devices left unpaid or unclaimed for more than 30 days after final notice may be considered abandoned, subject to applicable law and Repair Babe service policies.
60-Day Limited Warranty
Approved mail-in repairs include a 60-day limited warranty covering defects related to the replacement part or installation performed by Repair Babe.
What the Warranty Covers
- Defects in the installed replacement part
- Installation-related issues
- Problems directly connected to the completed repair
What the Warranty Does Not Cover
- Physical or accidental damage
- Cracked or broken glass
- Liquid or water damage
- Drops, pressure, misuse, or tampering
- Damage during customer-arranged shipping
- Issues unrelated to the completed repair
- Data loss or unrelated software problems
Mail-In Repair Questions
Can I ship my device before completing the form?
No. Please complete the mail-in repair request and wait for confirmation, a repair ticket number, and shipping instructions.
Do I have to pay before mailing my device?
The $25 diagnostic fee must be paid before the diagnostic process begins. Repair Babe will provide payment instructions after reviewing your request.
Will you repair the device automatically?
No. You will receive a quote after the diagnostic. Additional repair work will not begin until you approve the repair.
Who pays for shipping?
The customer is generally responsible for shipping the device to Repair Babe and for return shipping. Any exceptions will be confirmed in writing.
Should I send my charger?
Only send the charger or power cable when Repair Babe specifically requests it for testing.
How long will the repair take?
Turnaround depends on the device, diagnosis, part availability, repair complexity, customer approval, and shipping time. An estimated timeline will be provided after the device is evaluated.
Ready to Mail In Your Device?
Complete the repair request first. We will review the information, confirm eligibility, and send your shipping instructions and repair ticket number.
Please do not ship a device without receiving confirmation from Repair Babe.